FAQ

Frequently Asked Questions

Is Deen House Secure?

Deen House is covered by CCTV and has onsite security staff, with emergency staff on call 24 hours a day. The building is fitted with a digital entry system. You should not allow people to ‘tailgate’ you when entering, that is holding the door open for people behind you.

Can I bring a TV?

If you would like to bring a TV, check that your room has the capacity for it first.  All TVs provided by Deen House in communal areas are covered by a TV licence however, you will need to purchase your own TV licence for the duration of your stay at Deen House.

Can I bring my car?

Deen House does not have onsite parking, if you want to bring your own car to the city, you would have to source your own parking. Please note there are many parking structures minutes from Deen House.

Can I choose where my room is in the building?

Yes, you can specify which room you would like – from those which are still available – at the time of booking.

Can I have overnight guests?

Yes. If you would like to arrange this please liaise with our building manager.

Can I move in early.

Yes. If your room is available we will be able to arrange this. Please contact us for more details.

Can I sublet my room to someone else?

No.

Do I have to be home by a certain time each night?

No. You can gain entry to Deen House 24/7. If you are returning late at night, please be respectful of the other residents.

Do you have a laundry facility?

Yes. These are operated by an independent provider, Circuit Laundry. You will need to pay to use the machines with coins.

Does Deen House allow the use of drugs at the accommodation?

No, drugs are not permitted or prohibited at Deen House. Items will be confiscated. Our tenancy agreement also allows us to seize substances without the consent of the resident. Repeat offenders will be fined and risk having their accommodation terminated without refund.

Can I bring pets?

No, pets are not allowed at Deen House. Please do not bring any animal of any sort. The only exception to this rule would be assistance dogs, by prior arrangement.

Can I choose who I live with in a shared flat?

You will not be able to choose who you are sharing a flat with via our Online Booking system. You are free to contact us a book in person to do this. For group booking please contact us prior to the visit.

Can I make a group booking?

Yes. If you would like to make a group booking please speak to a member of our team today.

Can I smoke in my room?

No. Deen House is a non-smoking building. Residence who smoke in the building will face a fine. Repeat offenders will have their contracts terminated.

Can I book a room if I am under 18?

No. Deen House require all residents to be over the age of 18 when staying with us. You can book your accommodation if you are 17, but only if you will be 18 before you move in.

Can I move out early

Yes. You can move out whenever you are ready; however, the contract you have with Deen House is a Fixed term tenancy agreement, and you will need to still pay the full rent until the end of the agreement.

Exceptional circumstances will be taken into consideration by the building manager, and they may decide to grant an early release from the tenancy.

Can I swap room?

It might be possible to swap or change room once you have moved in. This would be subject to availability and a room change fee would apply.

Do I have to clean my room/accommodation when I move out?

Yes. Please ensure that your accommodation is clean to avoid cleaning charges. Please find a useful cleaning checklist here:

Do you provide bedding?

We provide new bedding at a small charge. Please ensure you select this when booking your room. Alternatively, feel free to bring your own.

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